Information

Returns Policy

Borrador. Este documento es un borrador y debe ser revisado por un abogado antes de producción.

Window

We accept returns within 14 days of receiving your piece.

Conditions

The piece must be unworn, unscratched and in its original packaging.
It must include the numbered certificate of authenticity.
Custom or commissioned pieces are non-returnable.

Process

Write to us through the Contact page with your order number. We will send return instructions. Return shipping costs are the customer's responsibility.

Refund

Once we receive and verify the piece, we process the refund through PayPal within 7 to 10 business days.

Pre-order deposits

30% deposits are only refundable if SELVARA Atelier fails to produce the piece. In the case of voluntary customer cancellation, the deposit is non-refundable.